Returns Policy

This policy is part of Terramar Organics terms and conditions, please consult our terms and conditions for full details.

Return and Exchange of goods bought from Terramar Organics

Terramar offers a "no quibbles" returns policy on all goods bought from our online shop and mail order. You are welcome to return an item if you find it defective or just don't like the colour!

If you make a return you must return the item in pristine, resaleable condition, using a traceable mail service as we cannot be held responsible for goods lost in the post. You must also inform us within seven working days from delivery of the goods that you are making a return and on what grounds.

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Cancellation, Returns and Exchanges

You may cancel your contract with us at any time prior to the expiry of 7 working days from receipt of goods.

Terramar Organics
50 Gordon Road
Mannofield
Aberdeen
AB15 7RL
Scotland, UK

The contract shall be held to be cancelled upon receipt by Terramar Organics of a "Cancellation Notice" subject to the goods being returned to us in pristine and resaleable condition.

All goods ordered and subsequently cancelled must be returned to Terramar Organics in pristine condition. If goods are despatched and you subsequently cancel the order, but have not yet received the goods, you must NOT open the packaging and must return the goods within 5 working days to us at your own cost and risk.

Subject to receipt by Terramar Organics of a Cancellation Notice AND receipt of the returned goods in pristine condition, any sum paid to us in exchange for the goods ordered from us by you will be refunded to you via PayPal (if payment for your order was by this method), personal cheque (posted to the delivery address that you provided on your order form) or electronic fund transfer.

As a general principle, providing goods are returned as sold, and we are notified within 7 working days of delivery, we offer a no quibbles returns policy. Where all or part of an order is returned you may either request a full or partial refund for the item(s) returned or request an exchange for another item(s) of equal value. Please do not hesitate to contact us if you have any questions.

Responsibility

It is your responsibility to notify us either by post at:

Terramar Organics
50 Gordon Road
Mannofield
Aberdeen
AB15 7RL
Scotland, UK

or email either Peter or Tom at:
mailto pete
mailto info

if:

(A) the goods we delivered are damaged or defective or incorrect in any essential way e.g. colour, design, quantity, or
(B) you do not receive the goods within 15 working days of the date on which you made the order.

If, in case (A), you do not notify us in writing within 10 working days of delivery then we shall have no liability with you.
If, in case (B), you do not notify us in writing within 15 working days of the date of your order then we shall have no liability with you.

Terramar Organics assumes no responsibility for consequential loss or damage.

Force Majeure - circumstances beyond reasonable control

Terramar Organics shall not be liable for any circumstances beyond our reasonable control, which may result in damage to or defect of the goods, or cause delay or failed delivery, or result in any loss by you or any Third Party provided that reasonable steps are taken to minimize delay or damage caused by foreseeable events, that the we substantially fulfilled all non-excused obligations, and that the you were timely notified of the likelihood or actual occurrence of an event described.

Such events include, but are not limited to, acts of terrorism, forces of nature, industrial disputes, strikes or insurgency.


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